Prejudice is the child of ignorance…

I had a relatively slow albeit pleasant day today. I pretty much floated in and out of consciousness all day. Seriously, I cannot account for an hour in the afternoon. All I know is I was kinda “cleaning” the shelf to neaten it and I looked up again an hour had passed. *shrugs* Oh well. What ever made the day pass quicker. But then around midday, I got asked to go help out in TV and HiFi. I’m getting the hang of working there, even if I don’t know the details of the products etc, but I usually only help ringing up sales, locating stock and on the occasion, playing with the products. But the phone was ringing like crazy today, and the guys that work there were run off their feet, so I answered it. It was possibly the worse thing for me to have done. EVER.

When I picked up and did the whole: “Hello Myer *******, TV & HiFi…” thing and all I heard was some woman talking to another person really roughly. I thought it was a mother telling off her children in the background. So I repeated it again, and she cuts me off and goes “Yeah I know.” Then she doesn’t let me ask anything else and started telling me about how she bought a camera and returned it and ordered another one but got charged for it and now she wants her money back because she hasn’t got her camera yet. I told her I don’t normally work here, and if she could give me a second and I’ll see if I can get someone who would know how the order would work. But halfway through my sentence she cuts me off roughly and goes “I don’t have time for this!” Then I thought she said something to me but I couldn’t hear, so I asked her repeat that, and she goes “not you.” And kept talking to someone else which I can only assume was on the other phone line as I didn’t hear any other voices. When I told her I needed to find someone to help me out, she screams back at me “I WANT TO TALK TO YOUR MANAGER!” I told her the managers were away, and that the best person to talk to was our team leader. She then went on shouting at me about how hard it was to try to talk to a manager. So I gave up trying to explain the situation to her and just gave her the name of my team leader. Then she wanted her last name. I don’t know how to pronounce her last name, not to mention I don’t even know the last names of my colleagues let alone those of my managers/team leaders. So I wasn’t too sure but it was ******** then she just shouted into the phone at me “STUPID ASIANS CAN’T DO ANYTHING!!!!!” Then she hung up! I was like :O WTF?! First of all, what she said was absolutely rude and uncalled for not to mention it was threatening. Then the next thing is how would she know what I am. Yes, I’m Asian, but after spending my entire life here, I don’t speak with an Asian accent. I told the others what happened, and they were pretty shocked too. But then the other guy made me laugh after he said that if he finds out who it is, he’ll make sure her camera gets “lost” a little bit longer than usual. If I find out who she is and she wants an apology or wants tries to get me in trouble I think I may yell back at her. I’m still angry about it. From what about what she told me, I think when she returned the camera the first time, and got her refund, the refund doesn’t go into your account until a few days later. She was probably overdrawn in her account, and as a result she got charged for it. It has happened a few times, and we always let people know when they do refunds that it takes a few days to get back into the account. But the rest of them understand after we re-explain to them. This woman, I hope karma comes back and bites her in the butt!